FAQ

Everything you need to know

Answers to the most common questions about SF StayFrame — from what's included in each package to how we compare against hiring a professional crew.

About the service

We turn your existing property photos into polished, platform-ready video content. You upload up to 20 photos, we apply professional motion (zoom, smooth crossfades, music), and deliver finished video files sized for every platform you need — Instagram Reels, TikTok, YouTube, listing pages, and more. No crew, no scheduling, no equipment required.

No — if you already have listing photos, those work perfectly. We recommend at least 8–10 clear, well-lit photos for the best result. If you want to upgrade your source photos first, any real estate or Airbnb photographer will do. We work with whatever you have.

It depends on your package. The Vertical Launch ($79) includes a single 9:16 vertical video — ideal for Instagram Reels and TikTok. The Everywhere Pack ($149) and above include all three formats: 9:16 vertical, 1:1 square, and 16:9 landscape — covering every major platform from TikTok to YouTube to your listing page.

Up to 20 photos per order. You can also leave notes specifying which rooms or features to highlight, the order you'd like them to appear, and any music or mood preferences.

9:16 vertical: Instagram Reels, TikTok, Facebook Reels, YouTube Shorts. 1:1 square: Instagram Feed, Facebook Feed, LinkedIn, Pinterest. 16:9 landscape: YouTube, Airbnb and VRBO listing pages, your direct booking website, and email campaigns.

Turnaround & delivery

Vertical Launch and Everywhere Pack orders are delivered within 20 minutes up to 2 business days. The Property Campaign (3 properties) takes 4 business days. The Five-property Social Kit takes 5 business days. Turnaround starts once your photo upload and intake form are complete — not from the moment of payment.

Completed video files are delivered by email to the address you provide in the intake form after checkout. Files are ready to download and post directly — no editing software needed.

Each order includes one round of revisions. Submit your revision notes within 7 days of delivery and we'll turn them around within 2 business days. Revisions cover pacing, photo selection, and order — not reshoots or new photography.

Pricing & payment

Vertical Launch — $79 CAD: one 9:16 vertical video, up to 30 photos, 3-business-day turnaround. Everywhere Pack — $149 CAD: all three formats (9:16, 1:1, 16:9), up to 30 photos, 3-business-day turnaround. Property Campaign — $249 CAD: all three formats for up to 3 properties, 5-business-day turnaround. Five-property Social Kit — $549 CAD: all three formats for up to 5 properties, 7-business-day turnaround.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe checkout. All prices are in Canadian dollars (CAD). Payment is processed at the time of order.

Because production begins shortly after your intake form is submitted, we do not offer refunds once work has started. If you have a concern about your delivery, contact us and we'll make it right through the revision process.

Yes — the Property Campaign ($249) covers up to 3 properties and the Five-property Social Kit ($549) covers up to 5. Compared to ordering individually, the Social Kit saves you over $200 versus five separate Everywhere Pack orders.

StayFrame Video vs. hiring a crew

A professional real estate video crew typically costs $800–$2,500+ CAD per property, depending on your market, the crew size, and the deliverables. That usually covers a half-day shoot, basic editing, and one or two final video files — not platform-specific cuts for Reels, TikTok, YouTube Shorts, and listing pages separately.

A crew captures original footage — drone shots, walk-through video, and cinematic angles that photos can't replicate. If you need true video footage of the property (not motion-animated photos), a crew is the right choice. SF StayFrame is the right choice when you already have great photos and need polished, platform-ready social content fast and affordably.

Three reasons: cost, speed, and coverage. A crew costs 10–30× more and requires scheduling, access, and editing time. SF StayFrame delivers all three platform formats in 3 business days from photos you already have. For hosts managing multiple properties or posting regularly, the economics are clear — a $149 Everywhere Pack versus $1,500+ per property for a crew.

Absolutely. Many hosts use a crew for their hero listing video and SF StayFrame for ongoing social content — Reels, TikToks, and feed posts — using the same property photos. It's a cost-effective way to keep your social presence active without booking a crew every time you want to post.

Still have questions?

Browse our packages or see exactly how the process works from photo upload to final delivery.

DIRECT CHECKOUT — Choose your package. Stripe handles payment.

See packages ↑